How can we help?

Get help with EncloDoc

Use this page for product, access, billing, and payment support. Please do not send payment card numbers, Stripe secret keys, webhook secrets, passwords, or confidential document contents in a support message.

Billing and access

Paid but Pro is not active

Return to the EncloDoc pricing page in the same browser used for Checkout and allow the payment confirmation step to complete. If access still does not activate, contact support and include the email address used at Checkout and the approximate payment time.

Cancel Monthly or Annual Pro

Open the EncloDoc billing page and use the Stripe Customer Portal. Eligible subscriptions can be managed or cancelled there.

Day Pass

Day Pass is a one-time purchase that provides 24 hours of eligible Pro access. It does not automatically renew.

Document processing

Your files stay local for supported tools

Most supported EncloDoc processing is designed to happen in your browser, so the document itself normally remains on your device. If a file fails to process, try a current version of Chrome, Edge, Safari, or Firefox, verify that the file is not damaged or password-restricted, and retry with a smaller file if the tool shows a size limit.

Before contacting support

• Note the tool name and browser you were using.
• Copy any visible error message.
• Do not attach confidential documents unless support specifically requests a safe test file.

Privacy and legal

For details about data handling, billing providers, and secure entitlement cookies, review our Privacy Policy. Use of EncloDoc is also subject to our Terms of Service.